Policies
Service policies
Clear guidelines to keep scheduling and service smooth for everyone.
Arrival window
Our team may arrive within a 15 to 30 minute window of the scheduled time.
Access to property
Clients are responsible for providing access instructions. Please secure pets if needed.
Supplies and equipment
Cleaning supplies are available upon request, or we can use customer-provided products.
Cancellations
We kindly ask for at least 24 hours notice for cancellations or rescheduling.
Satisfaction guarantee
Any issues must be reported within 24 hours so we can address them when possible.
Safety
We do not perform unsafe tasks, including high-reach areas without proper access or equipment.
Damage claims
Claims must be reported within 24 hours and supported with photos.